Shipping policy
Welcome to Cool Smoke. We are committed to providing you with a smooth and hassle-free shopping experience. Please read our shipping policy carefully to understand how we handle orders, shipping times, and delivery.
Processing Time
- All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive another notification when your order has shipped.
Shipping Rates and Delivery Estimates
- We offer free standard shipping on all selected orders.
- Estimated delivery times vary depending on your location. Generally, orders are delivered within 3-7 business days after shipping.
- Expedited shipping options are available at checkout for an additional fee. Delivery for expedited orders typically takes 1-3 business days.
International Shipping
- We are pleased to offer international shipping! Delivery times for international orders vary by destination and typically range from 7-21 business days.
- Shipping rates for international orders are calculated at checkout based on the destination and shipping method chosen.
- Please note that customs fees, duties, and taxes may apply to international orders. These charges are the responsibility of the customer and are not included in the shipping fee.
Order Tracking
- Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your shipment on the carrier's website.
Undeliverable Packages
- If a package is returned to us as undeliverable due to an incorrect address or other delivery issues, we will contact you to arrange reshipment. Additional shipping charges may apply.
Damaged or Lost Packages
- Cool Smoke is not responsible for packages lost or damaged in transit. If your package arrives damaged, please contact the carrier directly to file a claim.
- If you have any issues with lost or delayed packages, please contact our customer service team, and we will do our best to assist you.
Contact Us
If you have any questions about our shipping policy, please feel free to contact us at gsufrin@gmail.com or 808-295-7585. Our customer service team is here to help.
Thank you for shopping with Cool Smoke. We appreciate your business and are dedicated to providing you with the best service possible